Refund policy
At Solevia, we take pride in the quality of our products and want every customer to have a smooth experience. Please review our policy carefully before making a purchase.
All Sales Are Final
All purchases are considered final. We do not offer refunds or exchanges for change of mind, incorrect selection, or personal preference. Please ensure all details (size, color, quantity, and shipping information) are correct before placing your order.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery. To be eligible for review, please include:
- Your order number
- Clear photos or videos of the issue
- A brief description of the problem
Once reviewed and approved, we will provide a suitable resolution, which may include a replacement or store credit.
Eligibility for Replacement
To qualify, items must:
- Be unused and in original condition
- Include original packaging
- Show clear evidence of the defect or issue
We reserve the right to deny claims that do not meet these conditions.
Non-Returnable Items
Due to hygiene and product nature, certain items (such as socks or worn apparel) cannot be returned once opened or used, unless they arrive defective.
Shipping Issues
We are not responsible for delays caused by shipping carriers, incorrect addresses provided at checkout, or failed delivery attempts. Please double-check your shipping information before completing your order.
Order Cancellations
Orders are processed quickly, so cancellations or changes may not be possible once an order has been placed.
Contact Us
For any issues or concerns, please contact us at:
solevia2@outlook.com
By placing an order with Solevia, you agree to this Refund & Return Policy.